In an oddly shocking situation a BK employee didn’t let a deaf person order at the drive thru window. Thankfully BK the company didn’t have anything to do with this bad choice by an employee in question.
Rachel Hollis attempted to place an order directly at the drive-thru’s cashier window, only to be declined service by one of the Burger King’s employees: “I had my order ready, I had it typed on my phone. I do that often when I go through drive-thrus, it hasn’t ever been an issue… I show him my order, and he gives me this face of frustration.” The employee eventually passes her a note which read “Can’t do a full order at the window. Too busy.”
Sadly the employee actually escalated beyond this point.
Thankfully BK let that employee go and renewed training to encourage respect and helpfulness towards all customers.